Back to guides
Apps & Software
5 min read

Two-Factor Authentication, Explained

A second step turns a stolen password into a useless one, with a few practical catches.

At a glance

  • →A second factor makes a stolen password nearly worthless.
  • →App-based codes beat text messages for security.
  • →Backup codes are what stop security becoming lockout.

A password is something you know, and anyone who learns it becomes you. A second factor adds something you have — a phone, an app or a key — so a leaked password on its own no longer opens the account.

The methods are not equal. Codes sent by text are better than nothing but can be intercepted by moving a phone number to another card. An authenticator app generates codes on the device itself, and a physical key is stronger still because it verifies the site as well as the user.

The practical risk is losing access. If the second factor lives only on a phone that is lost or wiped, the account can become unreachable, which is exactly why every service offers backup codes at setup.

Codes failing repeatedly usually means the device clock has drifted. Authenticator codes are generated from the current time, so a phone a minute out of step produces codes the server has already expired.

Common causes

  • A password reused across several services
  • Text codes intercepted through number transfer
  • A lost phone holding the only authenticator app
  • Backup codes never saved at setup
  • Device clock drift invalidating generated codes

Troubleshooting tips

  1. 1Use an authenticator app rather than text messages where possible.
  2. 2Save backup codes somewhere offline before you need them.
  3. 3Register a second device or key for important accounts.
  4. 4Keep automatic time settings enabled so codes stay valid.
  5. 5Enable it on email first; that account can reset all the others.

Key takeaways

  • • A second factor makes a stolen password nearly worthless.
  • • App-based codes beat text messages for security.
  • • Backup codes are what stop security becoming lockout.

Questions about this guide? Open FixBuddy in the corner — it answers from this page first, so most questions never leave your browser.